If you purchased an item on the Site and wish to cancel the transaction, you may do so by submitting a cancelation request to [email protected] subject to the following terms and conditions and HR will make reasonable efforts to refund the price paid (not including the costs for the first shipment) within reasonable time, after deduction of shipment costs, service fees and expenses as permitted by law. Following are the conditions for cancelation:
(a) you may send HR a cancelation request within fourteen (7) business days from the day you received the item with a copy of the receipt and/or order reference to the aforementioned email, the cancelation request must specify the order number, purchased item, price paid and reason for cancelation;
(b) the items must be returned with all labels and price tags attached accompanied by the return mail. cancelation is subject to returning the item in its original state, you may not cancel your purchase if the item was used, worn, damaged, altered or washed;
(c) the items are required to be accompanied by original tags;
(d) you may not cancel any purchase of items that may be copied, recorded or duplicated unless they arrived packed and you did not open their package. We prefer that items are returned through DHL to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.